The Asset Guardian Customer Lifecycle Model (AGCLM) is the 8-step approach we apply to every project we undertake. It is a tried and tested methodology which looks to understand your existing processes, assets and risks before identifying and implementing effectively your Asset Guardian solution. Implicit in this approach are the highest levels of Project Management. The AGCLM involves 8 steps as detailed below:

1. Audit and Solution Specification: we will conduct an audit based on a best practice template, including questions/recommendations that cover configuration management, disaster recovery, compliance, risks of non-action, process outputs, technology requirements, organisation roles and responsibilities, and projects and operations. We produce a Solution Specification to provide details of the Technology Solution including forward activities and order of costs.  Key decisions are made at this stage around Access Configuration - On-Site vs. Remote Server.

2. Pre-install Consultancy Services. This includes any or all of the following steps:

• Production of Management of Change Procedure
• Production of Disaster Recovery Procedure

3. Customisation and Testing of Asset Guardian forms and functions:we produce a Software Design Specification, customise the software and then thoroughly test all bespoke elements as early as possible in the process.

4. Installation of Asset Guardian: on your local server or remote managed server.

5. Post-install Consultancy Services. This includes any or all of the following steps:

• Set Up of Initial Tree Structure
• Import Existing records: populate database with existing records and software
• Upload / Compare Latest Software from Site: populate database with confirmed latest versions
• Audit of Hardware and Asset Guardian Population: populate database with hardware configurations
• The creation and production of bespoke reports. Includes internal, external and performance reports.

6. Training: This can include a training course for System Users, System Administrators and a Train-the-trainer course.

7. Fully Test and Handover: The system will be fully tested. We will support your full sign-off through User Acceptance Testing.
 
8. Support and Maintenance. This includes the provision of a number of dedicated support interfaces:

• 24/7 access to support website, FAQs, forum
• Access to dedicated Email and telephone support
• Asset Guardian Maintenance and Refresher Training: latest versions installed, the database is maintained and maintenance reports issued
• Regular audits to ensure compliance: resultant audit reports can lead to additional actions.